Terms and Conditions of Booking with Red Brighton Blue Boutique Guest House
1 INTRODUCTION These terms and conditions apply when you reserve a room at Red Brighton Blue boutique guest house. When you request a reservation with us it is deemed that you accept these terms and conditions, plus any additional terms applicable to the particular reservation you request which will be clearly notified to you during the booking process (eg. non-changeable and non-refundable deals, special offers where the first night is non-refundable, etc). Our contract comes into effect when we email or write to you confirming your booking. Please check carefully that the details of your booking confirmation are complete and correct and if you think there is a mistake in your reservation please contact us immediately to discuss. Please note that Non-Changeable Non-Refundable reservations cannot be amended unless we have made an error with your booking.
We reserve the right to amend these terms and conditions from time to time, as published on www.redbrightonblue.com.
2 RESERVATIONS, PAYMENTS AND CARD PRE-AUTHORISATION To reserve your room please read carefully and follow the instructions on the website, mobile site or app (as applicable). Please check carefully the suitability of the accommodation you book and let us know if you have any special requirements. If you have any queries, please ask us. We do not take responsibility for any unsuitable accommodation booked. You will need to provide your credit or debit card details to secure your booking and by doing so you give us permission to pre-authorise and to charge your card for each room and for each person of your reservation. We accept Visa, MasterCard, American Express and Diners Club. Unless otherwise stated, your card is not charged in advance and full payment for your booking will be taken on the day of arrival. We may pre-authorise your card for the total value of the stay at any time after the reservation is made, in order to confirm that the card details are valid and that sufficient funds are available. If it is not possible to successfully pre-authorise the card for the total value of the stay we will email to let you know and ask you to provide alternative card details which will pre-authorise for the value of the stay. If we are unable to obtain alternative details or if we do not hear back from you, your reservation will be cancelled and we will email to let you know. Any additional charges incurred during your stay must be settled by you upon check out, otherwise these will also be charged to your card after you check out.
You must be at least 18 years old to make a reservation.
Same day bookings - Reservations for same day bookings can only be made up until 6pm, and please allow at least 4 hours between making your reservation and checking in, or phone us to confirm your check-in.
Advance bookings - if you make your reservation several weeks in advance, we may email you to reconfirm your booking as the check-in date approaches and may pre-authorise the card you have given to guarantee the booking for the total value of your stay. If we do not hear back from you re-confirming your booking and/or your card does not successfully pre-authorise for the total value of the stay, we reserve the right to cancel your booking, in accordance with our Cancellation Policy. If this is the case we will email you to let you know. It is therefore important that you let us know if your email address and/or mobile phone number changes whilst you have an upcoming reservation with us.
3 GROUP RESERVATIONS A reservation of four rooms or more is classed a group booking, regardless of whether made in one booking or recognised as being part of smaller separate bookings. Group bookings are subject to special terms, regardless of the rate booked online, or whether the bookings are made together or individually.
20% of the total booking value is required at the time of booking in order to confirm the reservation, a further 50% of the total booking value must be paid at least 30 days before check-in, and the final 30% of the total booking value must be paid at least 7 days before check-in. The initial 20% deposit payment is changeable and refundable until 30 days before check-in, when next payment is due. Within 30 days of check-in the booking and all payments become non-refundable and non-changeable. All payments must be made on time in order to maintain the booking. If payment is not received as required, the hotel has the right to cancel the booking and retain the non-refundable deposit and any other non-refundable payments made so far for the group booking.
Upon arrival, one person in each room of the group must complete a Guest Registration Form and provide a credit card which may be pre-authorised for twice the value of the room, to allow for accommodation charges, plus a contribution towards any damages or disturbance to other guests which may be caused by any members of the group.
We are a small boutique guest house and are not suitable for stag and hen parties and therefore do not accept bookings for large groups (5 people or more) of all male or all female guests.
4 ROOM PRICES, MINIMUM STAYS AND AVAILABILITY We use dynamic pricing and the price of our rooms and minimum stay requirements fluctuate based on demand. We almost always require a minimum stay of 2 nights over weekends, 3 nights over Pride and Bank Holiday weekends and up to 5 nights during periods of high demand, such as some conferences and events. An allocated number of rooms may be offered for sale at specially discounted prices, and when sold other remaining rooms may be offered at different prices. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you confirm your reservation. Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your stay. If the rate of VAT changes between the date of your reservation and the date of your stay, we will adjust the rate of VAT that you pay, unless you have already paid for the reservation in full before the change in the rate of VAT takes effect.
5 OCCUPANCY AND VISITORS The maximum occupancy for our single rooms is one adult and for double or king rooms is two adults. King rooms can accommodate an additional roll out bed on the floor to accommodate a 3rd person, but this must be requested in advance and agreed by us in writing and additional fees will apply. It is not possible to add an additional bed to a Double or Single room. If you have booked any double or king room for single occupancy, then the occupancy for that room for your booking is 1 person. You must not exceed the maximum occupancy for the room you have booked. Non registered guest visitors are permitted to visit, but no more than 2 people at any one time and no more than 2 different people for the duration of your stay. Non registered guest visitors are not permitted to stay overnight. You take responsibility for any visitor you allow into the hotel at any time and for any damage or disturbance they may cause to the hotel, to yourself or to other guests, in accordance with the below clause of these terms, Our Expectations of You (And Your Group).
6 BREAKFAST is included in the room price if stated, otherwise it is not included in the room price. Breakfast dining room is normally open 8.00am-9.00am weekdays and 8.30am-10.00am Saturdays, Sundays & Bank Holidays, serving a freshly cooked Full English or Vegetarian Breakfast & selection of cereals, yoghurts, fruit, toast, juices, tea & coffee. Very occasionally our kitchen is closed and breakfast is not available with us, but if this is the case only 'Room Only' rates will be sold for these dates. Our Booking Confirmation to you may also remind you of this. If you have any allergies or special dietary requirements please let us know in advance of your stay and we will do our best to accommodate you. Please note that nuts and other allergens are used in our kitchen. Please highlight to us at check in any allergy or intolerance you may have and ask when ordering your breakfast if you are at all concerned about the presence of allergens in your food.
7 CHILDREN Sorry we are unable to accept children under the age of 12. . Children under 18 are not permitted to stay unless a parent or guardian is also staying in the guest house.
8 PETS Sorry we are unable to accept pets, but are happy to accept assistance dogs.
9 ACCESSIBILITY Unfortunately our Georgian townhouse building is not designed and cannot be modified for guests with mobility difficulties. All bedrooms are on the first floor, second floor or third floor which are reached by a flight of approx. 20 stairs between each floor and there are 2 steps up from the pavement to our ground floor. We do not have a lift and do not have any guest bedrooms on the ground floor.
10 CHECK-IN AND NO-SHOWS Check-in is by appointment from 2pm until 8pm. We ask guests to advise us in advance of their approximate time of arrival and to let us know on the day if they are delayed. As a small boutique guest house we do not have a permanently staffed reception desk and must ensure someone is here to check you in. Rooms are ready from 2pm, but if you arrive before this you are welcome to leave your bags with us. To guarantee an early check-in you must book and pay for your room for the preceding night. After check-in you have 24 hour access to the guest house.
Late Check-Ins and No Shows Check-ins after 8pm may be permitted at the complete discretion of the management, but this cannot be guaranteed and a Late Check-In Fee of £10 per hour may be applicable. We have a system of self-service check-ins, which must be arranged and agreed by us in advance, where we leave your key card in a secure box just outside the front door and email on the day of arrival your room number, the code to the key box and simple instructions, meaning you can check yourself in whatever time you arrive, however this can only be used by one guest each day and is allocated on a first come first served basis. Please contact us as soon as possible if you would like to use this free service and we will confirm to you if it is available for you to use.
If you have not arrived by 8pm on the day of arrival, you have not been in contact with us and/or we have not agreed with you a late check-in, you will be considered a No-Show. You will not be able to check-in or stay with us and it will be your responsibility to find alternative accommodation at your own expense. Your entire booking will be cancelled in accordance with our Cancellation Policy.
Upon check-in guests will be asked to complete a registration form and overseas guests asked to provide proof of identity and nationality such as a passport, driving licence, ID card or police warrant card, a copy of which will be retained as is required by the Immigration (Hotel Records) Order 1972.
11 RIGHT OF REFUSAL We reserve the right to refuse entry and accommodation to any guest if, on arrival or at any time during their stay, management reasonably considers the guest to be under the influence of drink or drugs, or who is unable to prove their permanent home address, or is unsuitably dressed or behaving in an erratic, threatening, abusive or otherwise unacceptable manner.
12 CHECK-OUT by 11am on the day of departure. Failure to leave your room by this time may result in a late check-out charge. If you require an early check out (before 10am on your day of departure), please let us know in advance and settle any outstanding bill with us the evening before.
13 LEFT LUGGAGE STORAGE & LOST PROPERTY After check out we are usually able to let you leave your luggage with us so you can make the most of your last day in Brighton. Occasionally this is not possible, in which case we will let you know. Please do not leave any valuables in your luggage as it is stored in the hall. We cannot take any responsibility for any left luggage stored with us. Lost Property - any items you leave behind will be held in our lost property store for a period of 30 days, after which we reserve the right to dispose of them. Please ensure you contact us within 30 days if you have left anything behind. If you would leave anything behind which you would like posted back to you, we are happy to do this and charge £20 for this service, plus postage & packing, which must be paid by card before your items are despatched.
14 FEEDBACK, COMMENTS AND COMPLAINTS Please let us know any feedback, comments or suggestions you may have at any time – we are always looking to improve our service. Any complaint regarding the guest house or the service you receive should be made to the Owners at the time of your visit so that the matter can be resolved immediately.
15 ASSISTANCE DURING YOUR STAY We do not have a permanently staffed reception desk, so during your stay with us if you require any assistance please either contact the owners at breakfast time, or phone the hotel number +44 1273 256300, which goes through to reception when staffed and to the owners mobile phones at other times. Please be mindful of the time of day when using this service and only use it out of hours, after 8pm, for urgent and serious issues. We don’t have a permanent reception, so can’t promise to always be available - there may be periods when we are not available, in which case you will have the option to leave a message. Please be paitent and we will respond to as quickly as we can and is appropriate. For Fire, Ambulance or Police, please just dial 999.
16 CANCELLATION POLICY
Your right to cancel - With our standard prices you are free to cancel or amend your booking with no charge up to 7 days before check-in, unless it is clearly indicated otherwise during the booking process for the room & price you have booked (eg. for special offers and for discounted non-changeable non-refundable deals). For all bookings, within 7 days of check-in 100% of the booking value will be charged as a fee if you have to cancel, amend or shorten your booking for any reason. After cancellation, the cancellation fee will be charged to the card used to guarantee your booking, you will not be able to use the reservation and we reserve the right to resell the room.
Discounted Special Offers and Non-changeable Non-refundable Deals Some special offers, packages and discounted price bookings are non-refundable and non-changeable. No refund is available if you cancel or change a non-changeable non-refundable booking for any reason. Some Special Offers mean you are committing to the first night of the booking, which will be non-changeable and non-refundable, and the balance of the booking is flexible up until 7 or 30 days before check-in, as advised to you at the time you book. If you cancel these bookings you will be charged the first night, but will be free to cancel the balance with no fee if it is more than 7 or 30 days before check-in. Within 7 or 30 days of check in, the balance also becomes non-changeable and non-refundable, so cancellations of Special Offer bookings within this time will result in 100% of the booking value being charged as a cancellation fee. This will be clearly indicated as part of your booking process. If you are unsure, please check with us at the time of booking.
Voucher Bookings Bookings made using vouchers are flexible until 30 days before check-in and therefore can be changed or cancelled with no fee until this date. Within 30 days of the check-in date voucher bookings become non-refundable and non-changeable and your voucher becomes effectively used. No refund of any supplement paid is available if you cancel or change a voucher booking within the 30 days before check-in and your voucher will not be valid to re-use on other experiences. If you are unsure, please check with us at the time of booking.
Our right to cancel - Your breach - We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if (a) you do not pay us when you are required to do so; or (b) you break the contract between us in any other material way; or (c) we have cause to exercise our Right of Refusal, as described above; or (d) you do not respond to our requests to advise an approximate time of arrival. If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.
Events outside our control - We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and (a) if you have already paid for your room, we will refund your payment to you; or (b) if you have not yet paid for your room, you will not have to make any payment to us. Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.
17 TRAVEL INSURANCE You are strongly advised to ensure you have appropriate travel insurance to cover your stay with us, including the costs of any cancellation charges. You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
18 OUR EXPECTATIONS OF YOU (AND YOUR GROUP) You or any of your group (including any visitors you allow into the hotel) must not whilst staying with us (a) smoke in your room or anywhere inside our building. This includes the smoking of e-cigarettes. Smoking is permitted in our courtyard garden, which is open 24 hours a day. Smoking on premises outside of the designated smoking area will result in a £300 fine; (b) bring any pets onto our premises, with the exception of assistance dogs; (c) bring any potentially dangerous or hazardous materials or equipment onto our premises; (d) use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills; (e) tamper with any fire alarms or emergency equipment; (f) remove, damage or destroy any of our property (g) undertake or facilitate or be involved in any way in any unlawful or criminal activity; (h) use our wifi or any of the technology provided by us to download or access any unlawful or obscene material; or (i) cause unreasonable disturbance to our other guests or any of our staff (j) damage our laundry, including leaving heavy stains with eg. fake tan, boot polish, make up, red wine, etc.
If you or any of your group or any visitors you allow to enter the hotel cause damage or loss of any kind to the hotel, other guests or their property, or to cause disturbance to other guests staying at the hotel, you (as the person making the booking) will be responsible for that damage, loss or disturbance and you shall be liable to pay to us on demand the amount required to make good or remedy such damage, loss or disturbance.
If you or your group or any visitors you allow to enter the hotel cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, we reserve the right to: (a) cancel your reservation with immediate effect and (if appropriate) eject you from the building; (b) retain all sums paid by you and/or charge you the full amount of your reservation; and/or (c) refuse future reservations from you and/or refuse you entry or accommodation at our hotel. We will not be liable for any refund or compensation in such circumstances.
19 YOUR INFORMATION We process information about you that you provide when making a reservation and/or upon check in at our hotels in accordance with our privacy policy and cookie policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
20 THE CONTRACT The contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
21 YOUR RIGHTS If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.
22 OUR LIABILITY We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents. We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control. If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach. We shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including: loss of income, sales or revenue; loss of business; business interruption; loss of profits or contracts; loss of anticipated savings; loss of data; loss of reputation and/or goodwill; or wasted management or office time.
Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.
23 APPLICABLE LAW These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law. If you are a consumer you and we both agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay with us. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at our guest house.
24 SEVERABILITY If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies. All rights not expressly granted in these terms and conditions are reserved.